Privacy Policy

Privacy Policy

MEDIDERMAN SAGLIK VE DANISMANLIK HIZMETLERI LIMITED SIRKETI (hereinafter referred to as “MEDICAWELL”) operates a platform and community marketplace for the provision of advertising for medical service providers including but not limited to hospitals and clinics (“Medical Provider”) around the world, whether through our website or on our mobile applications (“Platform”) to the user (“User”). MEDICAWELL is the sole data controller and responsible for the handling of the information provided either via its Platform or through the communication between the User, hospitals, clinics and third parties with one or multiple MEDICAWELL patient case management specialists (the “Patient Case Management”). MEDICAWELL, in the course of its operations, may use third-party partners, service providers and affiliates to fulfil its services, and may share the information provided by the User to such third parties. MEDICAWELL shall remain responsible for the data collected and shared under the Privacy Policy, except where it can be established that MEDICAWELL was not responsible for a violation. 


Personal Data and Specific Personal Data:


1.   The User can use the Platform without any personal data being collected. However, for the purpose of being able to assess the use the Platform and to avoid or deal with technical problems, the IP address of the User will automatically be recorded and stored in a log file on the server with every visit to MEDICAWELL's website and each time a file is accessed. Under certain circumstances, IP addresses can be traced back to the specific User. MEDICAWELL nonetheless does not undertake analyses to achieve this end nor does it use such data for its own promotional purposes, nor does it keep such data for use by third parties.

2.   The collection of personal data and specific personal data (including information regarding medical status, health, sex life, habits, racial or ethnic origin or religious conviction) is required to conclude and execute a contract, open a customer account or to establish contact with MEDICAWELL or a Medical Provider partner of MEDICAWELL. This data will be used solely for the purposes mentioned above, unless MEDICAWELL receives the User express consent for other uses, as described in our consent form (“Consent Form”). If such, it will be used only to the extent necessary for the specific purpose, such as contract conclusion, execution and settlement.

3.   To fulfil these purposes, the User data will be stored in compliance with tax and trade law requirements but will be deleted after said periods have expired.

4.   The User may use specific services ("Specific Services") provided by MEDICAWELL. For this purpose, the User's consent to the collection, processing and use of his or her personal data. This applies to the following Specific Services:

1.   MEDICAWELL provides an online marketplace enabling the User to get in contact with a Medical Provider and third-party service providers and affiliates (e.g. travel agencies, customer service agencies, payment providers or translators) whose services are advertised through our Platform.

2.   In the event that a Medical Provider concludes a contract regarding medical treatment with the User, the User consents (and, if required by law, the User shall allow the Medical Provider to deliver the respective data to MEDICAWELL) that the Medical Provider informs MEDICAWELL about the type and the date of the medical treatment and the amount and the date of any invoice submitted by the Medical Provider to the User.

3.   In the event that a third-party service provider concludes a contract with the User regarding certain services, the User shall allow the third-party service provider to inform MEDICAWELL about the amount and the date of any invoice submitted by the service provider to the User.

4.   In the event that the User is a policyholder of an Insurance company (“Insurer”) partner of MEDICAWELL, the User shall allow the Medical Provider, third-party service provider and Insurer to inform MEDICAWELL about the specific personal data regarding the medical treatment of the User, the amount and the date of any invoice submitted by the service provider to the User or to the Insurer.

5.   Forums are set-up on the Platform or in affiliates online websites, which permit the exchange of experiences and opinions between the Users.

6.  The User has the opportunity to receive a newsletter on a regular basis.

7.   MEDICAWELL uses the personal data for its own advertising and will send to the User via email, call, sms or by mail information about MEDICAWELL, new products, new services, Medical Providers, etcetera.

5.   MEDICAWELL uses a variety of third-party service providers and affiliates to help on providing services related to the Platform. These third-party service providers and affiliates may be located all around the world. The third-party service providers and affiliates may help MEDICAWELL: (i) to verify or authenticate the User identification, (ii) to check information against public databases, (iii) to assist with background checks, fraud prevention, and risk assessment, or (iv) to provide customer service, advertising, or payments services. These providers have limited access to the User information to perform these tasks on behalf of MEDICAWELL, and are contractually obligated to use it consistent with this Privacy Policy.

6.   As far and to the extent that the passing on of personal data and specific personal data to third parties is not allowed pursuant to the aforementioned provisions, we will pass on personal data and specific personal data to third parties only in the following events:

1.       We provide personal data and specific personal data to our third-party partners and affiliates to render a service that MEDICAWELL cannot render via its own means, based on MEDICAWELL’s instructions and in compliance with its Privacy Policy and who have set up appropriate confidentiality and security measures (e.g. payment providers)

2.        As far as required and permitted by law, we will share personal data and specific personal data with companies, organizations or individuals outside MEDICAWELL if we believe that the passing on is reasonably necessary to enforce applicable terms of service (including investigation of potential violations), address security or technical issues or protect against harm to the rights of MEDICAWELL.

7.   The User has the right at any time to oppose the collecting, processing and use of personal data and specific personal data with effect for the future. For this, please send an email with a brief explanation of the opposition to www.MEDICAWELL.com and specify name, address and username (if any). Instead of sending an email, the User may send the opposition via mail (letter) to the following address: MEDICAWELL , Ciftehavuzlar Mah. Eski Londra Asfalti Cad. no:151/1E Teknokent C1 Blok 108 Esenler Istanbul .

8.   In the event that MEDICAWELL undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then MEDICAWELL may sell, transfer or share some or all of its assets, including the User information. In this event, MEDICAWELL will notify the User before any personal data and specific personal data is transferred and becomes subject to a different privacy policy.

9.   MEDICAWELL may also compile, reconcile and share aggregated information (information about the User and other Users that is anonymised in a way it no longer identifies or references an individual User) and non-personal data for industry and market analysis, demographic profiling, marketing and advertising, and for other MEDICAWELL business purposes.


User's Consent

1. By clicking the appropriate check box during the inquiry and checkout process, the User is consenting to the following forms of data processing

1. The User consents that MEDICAWELL may collect, store and use the personal data and specific personal data which is submitted as part of the inquiry process for the purpose of: (i) forwarding such data to the Medical Provider selected by me the User, or if no specific Medical Provider is selected, to up to three Providers selected by MEDICAWELL based on certain criteria (health condition, preferred country, the language spoken by the Medical Provider and the User, the responsiveness of the Medical Provider in previous cases, and the “best price” for the procedure the User seeks) for either a quote or a booking of medical services provided by the Medical Provider, (ii) forwarding such data to third-party service providers, partners and affiliates, all around the world to render a service commissioned by MEDICAWELL, based on MEDICAWELL’s instructions and in compliance with this Privacy Policy and who have set up appropriate confidentiality and security measures to provide customer service, advertising, or payments services, (iii) providing any service the User signed up for on this website, and (iv) for internal price calculation and quote review purposes, in each case to the extent necessary for such purpose and as further described in this Privacy Policy. 

2. The User consents that MEDICAWELL may review, scan, or analyse the User communications either on the Platform or over email with the Medical Provider partner of MEDICAWELL for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. MEDICAWELL uses automated methods to review, scan or analyses the User communications, however, occasionally MEDICAWELL may need to manually review some communications for fraud investigations and customer support, or to assess and improve the functionality of these automated tools.

2. The User has the right at any time to oppose such collecting, processing and use of personal data and specific personal data with effect for the future by observing the process described in Section 8 of this Privacy Policy, however, MEDICAWELL will then no longer be able to provide those services to the User that require the processing of any personal data or specific personal data.


Other Data:

1.   A log file (containing, inter alia, the site from which the file was requested, the date and time of the request, the amount of data transferred) is created with every visit to MEDICAWELL's website and every time a file is accessed. Due to technical limitations, these data cannot be identified as belonging to a specific User. We do not merge or compare these data with other data sources; the data is deleted after being used for statistical evaluation.

2.   MEDICAWELL collects and stores anonymous data for optimization and marketing purposes, for example on anonymous User profiles or on User behavior. To this end Flash and cookies may also be used. Cookies and Flash Cookies are alphanumeric identification codes, which MEDICAWELL transmits to the hard drive of a computer using the User Web browser or other programs. If the User do not wish cookies, they can disable them according to manufacturer's instructions for the User’s browser.





1.   It is not necessary to accept cookies to visit MEDICAWELL website. However, if the User would like to bookmark a clinic as a favourite or be reminded of the clinics looked at, the User will need to set the browser to accept cookies.

2.   Cookies and flash cookies are small files that are saved on the User data carrier which store specific information about preferred settings and any other data that MEDICAWELL system needs when interacting with browsers. There are two different kinds of cookies: session cookies, which are deleted the moment the User quits the browser; and temporary cookies, which are stored on the User browser for a longer period of time. Cookies help MEDICAWELL to tailor the Platform to suit the User and to reflect preferences and browsing habits. They also allow MEDICAWELL to save any information entered so the User don’t have to enter it all again on the next visit.

3.   Most of the cookies MEDICAWELL uses are session cookies which are deleted at the end of a browser session. MEDICAWELL do use some cookies that remain on the User computer after having quit the browser. This kind of cookie enables MEDICAWELL system to recognize that the User have visited the Platform before and to remember which settings and clinics are preferred. These temporary cookies have a lifespan of around one month, after which they will be automatically deleted. These cookies allow MEDICAWELL to collect and analyze data to come up with strategies to improve the Platform. This makes MEDICAWELL website easier to use. 

4.   The cookies used by MEDICAWELL are never used to store any personal information. Therefore, our cookies cannot be traced back to an individual User. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the User or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of MEDICAWELL site are visited the most and see which procedures and clinics are the most popular.

5.   The MEDICAWELL website gathers information that could be useful in tailoring adverts and online offer to the User. This information is not used to identify you as a User; it is solely used for the optimization of the Platform. Information collected by these cookies is not stored with the User personal information or order information, it is only used to provide the User with adverts and/or notification of offers and services that are suited to their individual requirements, using click stream analysis. 

6.   MEDICAWELL uses retargeting, which allows it to make the online offer more interesting for the User. Retargeting technology means MEDICAWELL can advertise recently viewed and related clinics on partners’ websites, meaning adverts, even on other companies’ sites, that are relevant to what the User would like to see. This kind of information is anonymous, with no personal information being stored and no user profiles.


Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under: https://tools.google.com/dlpage/gaoptout?hl=en-GB

 Change of Privacy Policy: 

  1. MEDICAWELL reserves the right to modify this Privacy Policy at any time in accordance with this provision. MEDICAWELL will make available any changes of the Privacy Policy on this website. Additionally, if the changes are significant, MEDICAWELL will inform the User via email.